Privacy Policy

1. Information We Collect

Crisis Haven LLC may collect personal information that you voluntarily provide when you contact us, request placement assistance, submit a referral, or communicate with our team. This may include your name, email address, mobile or phone number if you choose to provide it, placement inquiry details, care coordination information, and communication preferences.

We may also collect limited technical information when you use crisis-haven.com, such as browser type, device information, pages viewed, referring pages, and general usage data collected through standard website technologies.

2. How We Use Your Information

We use collected information to respond to inquiries, coordinate placement support, communicate with families and professional partners, manage intake or referral follow-up, provide customer support, and improve our website and service processes.

Information may also be used to send service-related communications that you request or consent to receive, including inquiry confirmations, case updates, appointment reminders, document requests, and care transition alerts.

3. SMS Communications & Consent

SMS consent is strictly opt-in. If you choose to receive SMS text messages from Crisis Haven LLC, you may receive service-related text messages regarding placement inquiry confirmations, case status updates, appointment reminders, document requests, and care transition alerts.

Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase or a condition of receiving services.

4. Sharing of Information

Crisis Haven LLC does not sell personal information. We may share information only as needed to operate our business, respond to lawful requests, protect our rights, or support service delivery with trusted providers acting on our behalf.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties except vendors or service providers supporting message delivery, customer support, or operational administration.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, or loss. No method of transmission or storage is completely secure, but we take data protection seriously and review our practices regularly.

6. Cookies & Tracking Technologies

crisis-haven.com may use cookies or similar technologies to support core website functionality, understand basic traffic patterns, and improve user experience. You may control cookies through your browser settings, although disabling certain technologies may affect website functionality.

7. Your Rights & Choices

You may contact us to request updates, corrections, or deletion of information you have submitted, subject to applicable legal and operational obligations. You may also opt out of SMS communications at any time by replying STOP, or request help by replying HELP.

8. Children’s Privacy

crisis-haven.com is not directed to children under 13, and Crisis Haven LLC does not knowingly collect personal information directly from children under 13 through this website.

9. Contact Us

If you have questions about this Privacy Policy or our information practices, contact Crisis Haven LLC at jarell@crisis-haven.com.